General Information About Our Discount Hostel Service Online

General Information About Our Discount Hostel Service Online

How do I book online?

How many people can I book for?

What happens with the 10% deposit?

What credit cards can I book with?

If I don’t have a credit card can I still book?

Does the name on the credit card have to be the same as the name on the reservation?

Is it safe to use my credit card online?

If I am getting a credit card error while I am booking or waiting for my confirmation, what can I do?

Can I book over the telephone or by email?

Do I need to be a member to use your site or stay at one of your hostels?

Do I need to book in advance?

Do I have to book accommodation to book Travel Insurance?

Can you check availability for me?

Can you give me directions and contact details of a hostel before I book?

Can you send me a brochure?

Are there age restrictions for staying in hostels?

How do I book online?

You need a valid credit card to book online - we accept Visa, Visa Delta and MasterCard. Your credit card will be charged for a 10% deposit (down payment) and a booking fee (US$2.00 unless you are a Rocketfare.com) or hold a valid discount card. Once you have selected your destination, preferred hostel, number of people and number of nights you will be prompted for your credit card details to confirm your booking. You will receive an on-screen confirmation of your reservation which you should print and bring to the hostel. The balance due when you arrive at the hostel will be clearly displayed on your booking confirmation.

How many people can I book for?

You can make a reservation for up to 10 people online. If you have an enquiry for 10 or more people please fill in the group request form on the hostels micro site. We will do our best to reply to your group enquiry within 48 hours.

What happens with the 10% deposit?

When you book on Rocketfare.com, through our online credit card processing company, we take a 10% deposit (down payment) for your reservation plus a US$2.00 booking fee. This amount will not be refunded to you on arrival at the hostel. The balance of 90% of your accommodation cost as shown on your booking confirmation is due on arrival at the hostel.

What credit cards can I book with?

We accept Visa, Visa Delta and Mastercard.

If I don’t have a credit card can I still book?

No. You can only book using a credit card on Rocketfare.com.

Does the name on the credit card have to be the same as the name on the reservation?

If you don’t have a credit card but know someone who will let you book using their card that’s ok. The name on the credit card can be different to the name on the reservation. Please remember though, in the event of a no-show the hostel will charge the credit card used for the total of the first night's accommodation.

Is it safe to use my credit card online?

Rocketfare.com is secured by Verisign, the world leader in Internet security. All information is encrypted online and transferred securely direct to the hostel.

If I am getting a credit card error while I am booking or waiting for my confirmation, what can I do?

Rocket Fare credit card bookings are secure and processed through WorldPay. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:
• There may be insufficient funds to cover the transaction being booked.
• You may not have filled out all the information fields requested. Please check that this is not the reason and try to complete your transaction again.

Can I book over the telephone or by email?

No, we can only process online reservations through the RocketFare.com website.

Do I need to be a member to use your site or stay at one of your hostels?

No, you do not need to be a member of any youth hostel organization to stay at any of the hostels listed on Rocket Fare. You also do not need to be a member to use the RocketFare.com site.

Do I need to book in advance?

We always recommend that you book as far in advance as possible in order to ensure you get a bed at your preferred hostel in your chosen destination. Many hostels are booked up well in advance during high season, weekends, holiday periods or during special events.

Do I have to book accommodation to book Travel Insurance?

No, you can book your travel insurance as part of your accommodation reservation or as a standalone purchase by itself. You can do this from the insurance section in the Travel Insurance Section.

Can you check availability for me?

No. You can check realtime availability for each property listed on the RocketFare.com website. Simply choose your country and city, enter your chosen dates and you will receive a detailed breakdown of availability.

Can you give me directions and contact details of a hostel before I book?

We do not provide contact information for hostels before you book them. You will receive complete directions and contact information on your booking confirmation.

Can you send me a brochure?

Each hostel has a one page microsite showing their facilities and photographs - this is the equivalent of their brochure page. Rocket Fare does not print any hostel brochures.

Are there age restrictions on staying in hostels?

Most hostels do not have any age restrictions for guests. Hostels that do restrict guests with a minimum or maximum age limit should have this clearly displayed on their microsites.