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Help
- Discount Hotel Reservations Online
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Making
an Online Reservation
General
Information
RocketFare.com offers interactive, real-time
access to room and rate availability, enabling
you to book the best rates instantaneously
through the Internet. You are able to retrieve
rates directly from our central reservation
system, and see them on your screen within
seconds.
Clicking on the reservations hypertext phrase
or word on any hotel property page will take
you directly to the page to check that hotel's
availability and rates. To view and/or cancel
a reservation, click on the link to Review or
Cancel a Reservation.
You must be using Microsoft Internet Explorer,
Netscape or another Web browser that uses the
same security scheme as Netscape. Using an
incompatible Web browser will result in an
error message from our secure Netscape booking
server. This is designed to protect you since
everything you enter will be secure -- credit
card, name, dates, etc.
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Check
Hotel Availability and Rates
To check availability and rates, click on
the "Check Instantly Rates and
Availability" button on a hotel's
information page or the "Check
Rates" link on the search results list.
Property Name:
The hotel you have selected. This information
is filled in for you.
Arrival Date:
The date you will be arriving at the hotel
(defaults to today's date)
Departure Date:
The date you will check out of the hotel
(defaults to tomorrow's date)
Number of Adults:
The number of adults staying in the room
(select 1 - 4)
- Frequent Traveler Membership:
(Optional)
Hotel Frequent Traveler ID number. Only
the frequent guest number for the hotel
chain being requested should be entered.
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Make
a Hotel Reservation
Once the hotel returns the rates
available for the time period you have
requested, you may scroll and review the
rates and their descriptions. In order to
make a reservation, click on the
"Select Rate" button next to the
desired rate. The Booking Request Form
will display once you have selected a
rate. You must have a secure Internet
browser (Ex: Netscape or Microsoft
Internet Explorer) in order to proceed any
further in making a hotel reservation.
The Booking Request Fields are (all fields
are mandatory unless noted below):
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Telephone
A telephone number for the guest
- Email Address:
An Email address for the guest. A
confirmed notification of the
reservation will be sent to this Email
address. If the reservation is
subsequently canceled, a cancellation
notification will also be forwarded to
this Email address. For security
purposes, any notifications sent to
Email will NOT contain credit card
numbers.
- Street Address, Suite or Apt.
Number, City, State, Zip Postal Code,
and Country:
A mailing address for the guest.
- Credit Card Type:
Click on the button next to the credit
card you will be entering.
- Credit Card Number:
All hotel reservations made online
require a credit card number to
guarantee or retrieve the reservation.
Since the booking form is a secure
transaction, the credit card number
will be encrypted for security
purposes.
- Expiration Date:
Enter the month and year expiration
date of the credit card. An example of
the format is 12/99.
- Non-Smoking -or- Smoking:
Select your preference for either a
non-smoking or a smoking room. This
field is optional.
- Special Requests:
Once the form is complete, click on the
"Send Form" button. Either a
single reservation or a list of
reservations that meet the search criteria
will display. If you wish to cancel a
reservation, click on the "Cancel
This Reservation" link. The
reservation cancellation request will be
transmitted to the hotel for immediate
processing. A reply is normally received
within 7 seconds. Also, a confirmation of
your canceled reservation will be sent to
your email address. If you wish to re-send
a reservation confirmation to the original
email address, click on the "Send
Details via e-mail" link. If you do
not wish to cancel the reservation, simply
select an item from the jump bar, or use
your browser's page back function to
return to a previous page, or exit your
web browser.
If your reservation has been confirmed, a
notification will be displayed on your
screen, and a copy sent to your Email
address.
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Review/Cancel
a Reservation
To review or cancel an existing hotel
reservation booked on the Internet, click
on the "Review or Cancel a
Reservation" link on the jumpbar. The
"Review or Cancel Hotel
Reservations" form will appear. The
first step is to retrieve a reservation.
You have two ways to do this, by Name and
Credit Card or by Name, Confirmation
Number, and hotel chain.
- First Name:
First name of the guest
- Last Name:
Last name, or surname, of the guest
- Confirmation Number:
The confirmation number returned by
the hotel during the reservations
process.
Once the form is complete, click on the
"Send Form" button. Either a
single reservation or a list of
reservations that meet the search criteria
will display. If you wish to cancel a
reservation, click on the "Cancel
This Reservation" link. The
reservation cancellation request will be
transmitted to the hotel for immediate
processing. A reply is normally received
within 7 seconds. Also, a confirmation of
your canceled reservation will be sent to
your email address. If you wish to re-send
a reservation confirmation to the original
email address, click on the "Send
Details via e-mail" link. If you do
not wish to cancel the reservation, simply
select an item from the jump bar, or use
your browser's page back function to
return to a previous page, or exit your
web browser.
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Security
Information and Guidelines
Due to the openness and accessibility
of the Internet, guidelines have been
established on the number and type of
transactions an individual may attempt.
These guidelines are listed below:
- One Booking per Credit Card per
Hotel per Day.
This means that a customer may confirm
one booking per credit card per hotel
per day. Reservations may be made at
different hotels on the same day using
the same credit card.
- Email Information
Sensitive information such as Credit
Card Numbers and Expiration Dates will
not be sent through the Email system.
All sensitive information will be encrypted
utilizing your browser's secured
functions.
- Security
All reservations and forms used to
retrieve reservations send information
in an encrypted format.
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Multiple
Room Reservations
For the safety of the hotels, the online
reservation system only allows one
reservation (for up to 4 rooms) per hotel
per credit card per day. To make more than
one reservation at a hotel in a single day
please contact our Travel
Reservations Center and speak to a
reservationist who can make all the
reservations for you.
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Customer
Service
Travel Reservations Center
- Reservations Center Hours: Open 24
Hours a Day, 7 Days a Week
Customer Service is available Monday
through Friday, 9 AM through 5:30 PM,
EST (Add 5 Hours to Times for GMT)
- TOLL FREE 1-888-254-0637, USA
and Canada
- +1 972-894-1173, International. Give
Promo Code 8199 when
calling.
- +1 972-580-9225, Fax
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