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General
Help - Car Reservations & Rentals Online
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Making
an Online Car Reservation
General
Information
The car reservation engine offers interactive,
real-time access to car rates and
availability, enabling you to book the best
rates instantaneously via the Internet. You
can retrieve rates directly from our central
reservation system, and see them on your
screen within seconds.
From the search page, input your criteria to
obtain rates and availability from car
vendors. In the Rental Company drop-down box,
you can specify a vendor of your preference.
If you leave it on “No Preference,”
available cars and average rates from several
companies will be shown.
Clicking on "View All Rates for …"
will retrieve a specific list of available
cars from that company with a list of rates
from the least to the most expensive. When
you’ve found the car you’re looking for,
click on the "Book Now" link to take
you to the Reservation Page.
Please note: You must be using Microsoft
Internet Explorer, Netscape or another Web
browser that allows secure transactions. Using
an old Web browser may result in an error
message from our secure Netscape booking
server. This is designed to protect you so
that everything you enter will be transmitted
securely -- credit card, name, dates, and
other personal information.
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Check
Car Availability and Rates
To check availability and rates, fill the
Car Search form with the following criteria
(please fill in all fields unless noted
otherwise):
- Pick Up City:
The airport code of the airport in the
city where you will pick up your rental
car.
- Drop Off City:
The airport code of the airport in the
city where you will drop off your rental
car.
- Pick Up Date:
The date you will pick up your car
(defaults to tomorrow's date)
- Drop Off Date:
The date you will drop off your car
(defaults to tomorrow's date)
- Car Type:
This is the size or style of car you would
like, i.e. Economy Car, Full Size,
Minivan, SUV, etc.
- Transmission:
If you have a preference whether your car
is an automatic or manual transmission.
- Car Company:
The date you will drop off your car
(defaults to tomorrow's date)
- Currency:
To display the rate of the rental in a
currency other than the booking engine’s
default currency.
Once all the fields are filled in, click on
the "FIND AVAILABLE CARS" button.
The request is sent to our reservation system
and obtains the rates and availability for the
requested time period. This information is
returned to you within seconds.
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Make
a Car Reservation
Once the available rates for the time
period are shown, review all of the rates and
their descriptions. In order to make a
reservation, click on the "Book Now"
link next to the desired rate.
The Reservation Form will be displayed once
you do this. You must have a secure Internet
browser (Ex: Netscape or Microsoft Internet
Explorer) in order to proceed any further in
making a car reservation.
The Reservation Fields are (all fields are
mandatory unless noted below):
- First Name:
First name of the renter
- Last Name:
Last name, or surname, of the renter
- Telephone
A telephone number for the renter
- Email Address:
An e-mail address for the renter. A
confirmed notification of the reservation
will be sent to this e-mail address. If
the reservation is subsequently canceled,
a cancellation notification will also be
forwarded to this e-mail address. For
security purposes, any notifications sent
to e-mail will NOT contain credit card
numbers.
- # Street Address, Suite or Apt.
Number, City, State, Zip Postal Code, and
Country:
A mailing address for the renter.
- Re-Enter Email Address:
This field is necessary in order to make
sure the confirmation of the booking or
cancellation notification is sent to the
correct address.
- Credit Card Type:
Select the credit card you will be
entering from the drop-down box.
- Credit Card Number:
All car reservations made online require a
credit card number to guarantee or
retrieve the reservation. Since the
booking form is a secure transaction, the
credit card number will be encrypted for
security purposes.
- Expiration Date:
Enter the month and year expiration date
of the credit card. The format is MM/YY,
or 12/03, for example.
Once the form is complete, click on the
"Make Reservation" button. The
reservation request will be transmitted to the
rental company for immediate processing. A
reply is normally received within 60 seconds.
If your reservation has been confirmed, a
notification will be displayed on your screen
and a confirmation e-mail will be delivered to
the address you provided.
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Cancel
a Reservation
To cancel a reservation you can click on the
link below.
When cancelling a car reservation go to: Car
Cancel Form.
You will need the following information when
filling out this form:
- First Name:
First name of the renter
- Last Name:
Last name, or surname, of the renter
- Confirmation Number:
The confirmation number assigned by us
during the reservation process.
Once the form is complete, click on the
"Find Reservation" button. If the
information you entered is valid, a page will
display all the details of your reservation.
Click on the "Cancel Reservation"
button and your request will be sent to the
reservations system. Within seconds a page
will appear with your cancellation number. If
you do not wish to cancel the reservation,
simply select an item from the jump bar, or
use your browser's page back function to
return to a previous page, or exit your web
browser.
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Security
Information and Guidelines
Due to the openness and accessibility of
the Internet, guidelines have been established
on the number and type of transactions an
individual may attempt. These guidelines are
listed below:
- Email Information
Sensitive information such as credit card
numbers and expiration dates will not be
sent via e-mail. All sensitive information
will be encrypted utilizing your
browser's secured functions.
- Security
All reservations and forms for reservation
retrieval send the information in an
encrypted format.
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Multiple
Car Reservations
You are be able to book up to two cars at the
same time using our car engine. There is no
need to make the same booking more than once.
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Rental
Car Company List
- ACE Rent a Car:
Huntsville, Alabama 800-833-4216
Phoenix, Arizona 800-223-4779
Burbank, California 800-356-4925
Los Angeles, California 800-747-7766
San Diego, California 800-736-8693
Toronto, Canada 866-245-5501
Aurora, Colorado 303-755-4141
Boulder, Colorado 303-415-0380
Colorado Springs, Colorado 877-708-2277
Denver, Colorado 800-429-2280
Denver (Lakewood), Colorado 303-239-8950
Denver (Westminster), Colorado
303-427-4800
Denver (Highlands Ranch), Colorado
303-347-2288
Denver (Tech Center), Colorado
303-220-5995
Denver (Downtown), Colorado 303-620-0044
Miami, Fla. 800-609-7701
Orlando, Fla. 800-656-4223
West Palm Beach, Fla. 800-695-9995
Chicago (O'Hare), Illinois 800-323-3221
Libertyville, Illinois 847-362-6740
Lombard, Illinois 630-889-1606
Schaumburg, Illinois 847-882-6424
Bloomington, Indiana 812-336-1501
Greenwood, Indiana 800-242-7368
Indianapolis (Airport), Indiana
800-242-7368
Indianapolis (East), Indiana 800-242-7368
Kokomo, Indiana 765-453-3939
Lafayette, Indiana 765-463-5548
New Orleans, Louisiana 877-469-4007
Minneapolis, Minnesota 800-886-3733
Kansas City, Missouri 800-258-1288
Billings, Montana 800-362-1100
Las Vegas, Nevada 800-634-6779
Blue Point, New York 877-296-2277
Syracuse, New York 800-633-1331
Philadelphia, Pennsylvania 800-898-4630
Myrtle Beach, South Carolina 800-441-3741
Austin, Texas 800-554-4408
San Antonio, Texas 800-880-8267
St. Croix, Virgin Islands 888-878-4227
Seattle, Washington 800-227-5397
Athens, Greece +3 (010) 968-0700
- Advantage:
800-777-5500
- Americar:
Orlando, Fla. 800-743-7483
Syracuse, New York 800-633-1331
Huntsville, Alabama 800-833-4216
Minneapolis, Minnesota 800-886-3733
Albany, New York 518-785-4711
- Alamo:
800-GO ALAMO
- City Rent a Car:
800-736-8693
- Discount Rental:
877-478-2833
- Europcar:
+33 1 30 44 90 00
- Enterprise:
1-877-858-3884
- Able Rent a Car:
800-ABLE-RNT
- Fox Rent a Car:
800-225-4369
- Interamerican:
800-327-1278
- L&M:
800-666-0807
- Midway:
888-682-0166
- New Frontier:
416-675-2000
- Rent Rite:
800-289-5343
- Usave Auto:
800-438-2300
- Southwest Car:
800-476-8849
- Sixt:
49 (0) 89 / 7 44 44-0
- Payless:
727.321.6352
- Budget:
Online Reservation Support 800-404-8033
Budget US Reservations 800-527-0700
Global Language Desk 800-992-2776
One-way Truck Reservations 800-367-0522
Customer Relations 800-214-6094
Meetings & Conventions 800-842-5628
Membership Services 800-283-4384
Corporate Sales 800-526-6406
Support Line (TDD)800-826-5510
Special Needs Drivers 800-526-6408
- Hertz:
For Billing Inquiries 800-654-4173
For Reservations in the U.S.A.
800-654-3131
To Extend Your Current Reservation in the
U.S.A. 800-654-4174
For International Reservations
800-654-3001
For Hearing Impaired (TDD)800-654-2280
- Avis:
800-230-4898
- Nation Car Rental:
800-CAR-RENT
- Dollar:
800-800-3665
- Sears:
800-527-7000
- Thrifty:
800-THRIFTY
- Resort:
800-289-5343
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What
are Featured Car Rental Companies?
Featured Car Rental Companies offer special
rates, instant confirmation at the time of
reservation and have more than 250 locations
and/or are in at least 10 countries around the
globe. Most provide an immediate estimate for
your total rental and mandatory charges.
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Can
I only pick up a car at an airport?
No, with our car reservation system, you can
pick up your car at an airport or locations
outside the airport, depending upon what is
available. Rental car companies have offices
in cities, at resorts, at ports and other
frequently visited locations.
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Will
I get charged a drop-off fee for a one-way
rental?
Be sure to check the policies indicated by
your rental. Most companies provide a
description of any geographical restrictions
and drop-off information. If there is such a
charge, it will be included in the total
estimate at the time of booking.
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How
old do I have to be in order to rent a car?
Check the policies for the location of your
desired rental. The age restriction changes
from location to location and from country to
country. In the United States, the standard
minimum rental age is 25. Some locations have
exceptions for corporate accounts and may
allow persons as young as 21 years of age to
rent a car. In some countries, this
restriction can be higher or lower. Please
check the policies section on age restriction
for more detailed information. Please be aware
that additional charges may apply for renters
under the standard age.
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What
do I need to know about insurance and waivers?
Check the policies for the location of your
desired rental. Most rentals do not
automatically include insurance coverage.
However, several types of coverage can be
purchased at most locations, such as
loss/damage waivers, personal accident
insurance, and supplemental liability
insurance.
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Can
I add special equipment to my rental, and how
much is it?
Yes, you can add up to four special equipment
items to your rental. Please check rental
company policies for availability and prices.
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How
much will my rental be?
Currently, most of the Featured Car Rental
Companies return the estimated total for
your rental. This amount is displayed on top
of the reservation form as well as in your
confirmation email. The estimated total for
your rental includes the total of all
applicable rates, taxes, fees, mandatory
charges, surcharges and drop-off charges (if
required) that the customer must pay either by
law or by local policy, for the length of a
particular rental request. It does not include
optional services such as insurance waivers,
special equipment, mileage charges, or
gasoline, etc. If the estimated total for your
rental is not displayed, you will be notified
of your estimated total at the time of pick
up. Daily, Weekend Daily, Weekly,
and Monthly rates DO NOT include
taxes, mandatory charges, service charges,
fees, extra charges, or any other incidentals.
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What
can I send to the rental companies in the
Special Requests field?
You can send specific requests such as car
color preference, multiple special equipment
items (such as multiple child car seats) and
other information that can help the rental
company accommodate your needs. We will
forward this information to the company, but
such requests are not guaranteed and will not
be confirmed beforehand. Additional charges
may apply for some requests. Contact the
rental company if you have any questions
regarding your special request.
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Where
and how do I pick up my car?
If you are picking up your car at an airport
location, the desk location of the rental
company will be listed in the reservation. You
can also obtain any transportation details
(such as shuttle information) and the
telephone number of the company and other
information from the policies section of your
reservation.
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What
documents do I need to present at the time of
pickup, and what about my driving record?
The requirements differ from company to
company, but in almost all cases you must
present a valid driver's license and a valid
credit card (not an ATM or Debit Card) under
the name of the renter. Also, you should have
a good driving record – some companies check
your driving record at the counter and your
rental may be denied due to a suspended
license, excessive points, drunk driving
convictions, et cetera. It is a good idea to
contact the company in advance if you feel
there may be a problem.
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